Frequently asked questions
About our bottles, your order and delivery.
Our bottles
Wine made from organically farmed grapes, fermented with the yeasts already on them, with little or no sulphur added. Each product page says how it was made.
Lying down, somewhere dark and cool that stays at the same temperature. A cupboard away from the oven is better than a kitchen rack.
Yes. Write to us with the dish, the budget or the person, and we answer with two or three bottles within a working day.
Orders & delivery
Orders placed before 2 pm leave the same working day, in recycled cardboard sleeves. Delivery takes two to three working days.
Yes. Choose pick up at checkout and your order is ready at the cellar within two hours, during opening hours.
Free on orders over €100, and a flat €6 below that. Someone over 18 has to sign for it.
Payment & returns
Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. We never see your card number.
Unopened bottles can be returned within thirty days. A bottle that is corked or arrives broken we replace at once: send us a photo with your order number.